Learning Videos

Short walkthroughs of how Wisemelon works.

Four tracks. Nineteen episodes. None of them longer than eight minutes.

The series is in production. Nothing on this page plays yet — what follows is the curriculum as it is being made, so you can see what will be covered and tell us what is missing. Until it lands, the fastest way to see any of it is a live walkthrough.

Book a live walkthrough Tell me when they land

How it is being made

Made to be watched at a desk, mid-shift.

Nobody watches a forty-minute product video on a working day. Every episode is one job, start to finish, in the real interface.

  1. 1

    One job each

    An episode covers a single task — set up a reminder, reassign a request, read the deduction report. Watch the one you need and stop.

  2. 2

    Eight minutes, hard limit

    If it will not fit in eight, it is two episodes. Most land between three and six.

  3. 3

    The real screen

    Recorded in the product with believable data, not in a slide deck. What you see is what your team will see.

The curriculum

Four tracks.

Runtimes are what each episode is being cut to. Missing something your team would need on day one? Tell us and it goes on the list.

Track 01

Getting started

The first week. Enough to run a real day on the platform.

Filming

  1. 1What Wisemelon sits on top ofWhere the platform fits next to your HMS, EMR and billing — and what it deliberately does not touch.5 min
  2. 2Your first workspaceDepartments, teams and who can see what, set up from an empty account.7 min
  3. 3Connecting WhatsAppNumbers, display name, templates, and the approvals that hold people up.8 min
  4. 4Reading a patient recordConversations, appointments, requests and history on one screen.4 min
  5. 5Your first week, in orderWhat to switch on first, and what to leave until month two.6 min

Track 02

The front desk

For the people who answer first and own the day.

Scripted

  1. 1Working a shared inboxAssigning, replying, and leaving a conversation in a state the next shift can read.6 min
  2. 2Booking and reschedulingFrom an enquiry to a confirmed slot without leaving the conversation.5 min
  3. 3Reminders that reduce no-showsSetting the two that matter, and the reschedule link inside them.5 min
  4. 4Turning a request into a ticketOwners, due dates and escalation when nobody picks it up.6 min
  5. 5When the AI agent hands overWhat the agent answers on its own, and what reaches a person.7 min

Track 03

Revenue

Approvals, claims and the money that goes missing quietly.

Outlined

  1. 1Running the corporate and TPA deskEvery pending approval with an owner and an age against it.7 min
  2. 2Tariffs and exclusionsLoading a payer contract so billing and the front desk read the same terms.6 min
  3. 3Finding a deductionExpected against received, and what the difference is made of.6 min
  4. 4Building an appealReason codes, evidence, and working the oldest first.8 min

Track 04

Seeing what is happening

For the people who have to answer for the numbers.

Outlined

  1. 1The five numbers to watch weeklyWhich ones move first when something is going wrong.5 min
  2. 2Where patients are getting stuckReading the journey funnel from enquiry through to the return visit.6 min
  3. 3Response times by teamFinding the queue that is quietly getting longer.4 min
  4. 4Across several locationsComparing sites without flattening what makes each one different.7 min
  5. 5The monthly MIS packGetting the board report out without three people rebuilding it by hand.8 min

Until then

There is plenty to read while we film.

We will tell you when the first track is up.

One email, when there is something to watch. Nothing else.

Tell me when they land Book a live walkthrough